1-When will I receive the product and what is the method of payment?

It is very simple .After you order the product by filling out the form, An email will confirm that your request has been received . We have a professional delivery team that will deliver the product to you wherever you are . The delivery service is 100% free ,you do not need to pay any additional expenses.

2-How long shipping take ?

USA: Free Shipping (10-15days),  VIP Shipping (7-10 days)

Other countries：Free Shipping (7-20days), VIP Shipping (7-10 days)

3-How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it’s out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

4-why I should work with karezma?

-excellent 1-on-1 customer service .

-private label service.

-fast shipment .

­­­­-reliable after-sales service.

-multiple shipping options.

5-will karezma share my information ?

No we keep your personal /store/product/order information confidential and only use it for registration, order processing, payment and shipment.

6-what is the MOQ (minimum order quantity ) you require ?

It depends on the products . Many products don’t have any MOQ limit and some may require a certain MOQ depending on the factory we are dealing with . You can send us the products to check.

7-How long do you need to process my order ?

1-3 days

8-how is the quality control done for the products?

Very strict inspection from our QC team will inspect the products to make sure the products are good before we warehouse the products. If we find the products are not good , we’ll return them to the manufacturer or even switch to a new manufacturer . We also check the product and package before

Shipment to make sure that everything we send is in perfect condition . It’s highly recommended that you place bulk orders. If you need to get the product inspiration report we can send you directly to your email.     

9-if packages are damaged or lost during the shipping what you offer?

We will resend the product free of charge or refund as per your request. But we don’t resend or refund

when the parcel is not delivered or lost due to the wrong address or phone number given in the local post office fails to contact the recipient.

10- what payment methods do you accept?

Paypal, mastercard, visa.

11-are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the date your card issuer processes the transaction.

12-where do you ship from?

From china and some products are shipped from the united states.

13-what countries does karezma deliver to?

All countries.

*- if you still have any question, please contact us at: support@graceeg.com.